FAQ

Customer Care and Frequently Asked Questions

Bella Grace Paper is committed to delivering outstanding customer care. It is our goal to make every visit, every call and every online experience a celebration. From the moment you visit our website to the bow being tied on your white gift box, we are determined to make you feel welcome, comfortable, at home and even energized.

You are the reason Bella Grace is here. And, we are here to listen to and care for you. If you ever want to give us any feedback on your experiences at Bella Grace Paper, good or bad, I would love to hear about them. Email me personally at Stacie@bellagracepaper.com

Thank you for being an active Bella Grace customer. We look forward to assisting you soon.

Shipping and Processing

What is production time versus shipping time?

Please note the difference in "production time" and "shipping time". Because of the various custom products we offer, the production time varies from item to item. The production time includes how long it takes to customize your item, generate a proof, and/or print an order if necessary. This also applies to items being created by the many companies we represent, all of which have a variety of "production" times. The shipping time is how long the order takes to reach you after the item is produced by the shipping method you have selected.

How long does it take to receive my order?

Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder.

Most customized items are produced within 7 business days at which time we will ship your order based on your preferred shipping method. Each product page lists the estimated production time. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be cancelled or changed once the order has been placed.

Most in-stock invitations that we are printing in house will have a proof ready within 2 business days. Once you have approved your proof, printing will be completed within 3 business days then shipped.

What shipping methods do you offer?

Our standard shipping includes FedEx and USPS unless otherwise requested. Once your order is produced, it will be shipped based on your preferred shipping method. We do not ship to post office boxes. A tracking number will be emailed to the address provided once your order has shipped

For earlier delivery, we'll be happy to expedite your shipping for an additional charge.

Will I be able to track my shipment?

Once your order has shipped, you will get an email confirmation from USPS or FedEx. If you would like to track your shipment, please go to www.fedex.com or www.usps.com and enter your order's tracking number.

Do you ship internationally?

Currently, we ship to the United States only.

If you are not able to locate your email confirmation, we will be happy to assist you. please contact us by calling 1-225-385-5560 or emailing web@bellagracepaper.com.

Custom and Special Orders

Can I use my own artwork on printed items?

Yes, we are able to use your custom artwork or logo! A special art fee may apply to your order (please inquire). Any artwork must be emailed to us in BLACK & WHITE. No full color artwork, please. The file may be a jpeg, tif, or bitmap. Please make sure the artwork is at least 300 dpi.

Will I receive a proof before printing?

Proofs are provided for invitations and photo cards so that you may view the layout, typestyle selection, colors and our interpretation of your wording. We like for you to have the final say on wording, spelling, fonts and colors used.

Most custom items are produced without proofs. If a proof is available for a custom item, the fees (if any) and turnaround times for proofs will be listed on the product page. Please note that the production time will not begin until the proof approval is received.

Can I make changes to my personalized stationery?

At Bella Grace, we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your happiness with the products you receive from us.

The Bella Grace Paper Printers are trained to proofread all orders for spelling, grammar, wording and etiquette however, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed: If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed.

Changes or errors in your order AFTER it is printed: In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 50% discount.

Errors made by Bella Grace or the Vendor: If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.

Returns

What is your return policy?

We are proud of our Bella Grace Paper product assortment and want you to be perfectly satisfied with your purchase. All of Bella Grace’s products are guaranteed. If you are not satisfied for any reason, we will gladly provide a store credit for your order.

Sorry, we cannot accept returns on any personalized, monogrammed, special order items, sale items or on items damaged through normal wear and tear. In the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours so that we may replace the damaged merchandise.

How do I make a return?

Returns are easy. You can return the merchandise through the mail for a store credit or replacement. To make a return by mail, simply indicate the reason for return and the action to be taken, such as replacement or store credit.

Place the information in the box with your merchandise.

Send the package to:

Bella Grace Paper

Attn: Returns

309 S Vaughan Dr, Ste A

Brusly, LA 70719

We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.

If you have any questions please call 1-225-385-5560

Can I return personalized products?

At Bella Grace Paper, we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your happiness with the products you receive from us.

We do not accept returns for personalized products. In the unfortunate instance a customer error has occurred, we will work with you to correct the mistake and reproduce your order at a 50% discount. Furthermore, if any order were to contain an error or misprint caused by Bella Grace Staff or the vendor, we will happily reproduce it at no cost to you.


More Frequently Asked Questions

Where can I find a Bella Grace Paper?

Bella Grace Paper has two locations to better serve you. One located in Lafayette, LA and Brusly, LA. Please see our contact page for more detailed information. We are eager and excited to provided the local community with our customer friendly service.

Can I add a gift message or "gift wrap my online order?

You came to the right place! Bella Grace Paper is known for the ability to add pizazz to any gift. Simply check the box gift wrap in the checkout section and we will create that special look you are hoping for. This exciting, vibrant wrap gives any gift a festive, refreshing look with a complimentary style including a classic white box or cellophane bag and a bow that will be the envy of any gift-giver.

I'm getting married in April and don't know where to start, how can Bella Grace Paper help me?

Bella Grace offers an array of options for brides-to-be and their wedding parties. Our consultants and planners will help you create the wedding you've always dreamed of from start to finish. Call us at 1-225-385-5560 to begin planning your big day!

I'm trying to find a gift for that person that has everything, does Bella Grace have any options?

Bella Grace has an extensive selection of personalized gift ideas including jewelry, tumblers, stationery, stickers and much, much more.

If I make a printing order today for your in-house printing service, how long does the process take?

Our printing service is extremely time-efficient. You will have a proof before the end of the following business day. Once this proof is approved, printing traditionally requires two to four full business days, unless otherwise specified. You will be receive an email with a shipping confirmation as soon as your order is completed and shipped.

Recently, I read that monogramming, a traditional favorite, is now a hot trend. Can I get a monogrammed handbag at Bella Grace?

Of course! Bella Grace offers a wide variety of items, including handbags, that can be monogrammed with many font and color choices to choose from.